Return & Refund Policy

At Pranaire, your satisfaction matters to us. We want you to shop with confidence and enjoy a smooth, transparent experience.

30-Day Return Policy

We accept return requests within 30 days of delivery for eligible products.

To qualify for a change-of-mind return, your item must be:

• Unused and in its original condition.

• In its original packaging.

• Returned with all included accessories.

How to Request a Return

To initiate a return, email pranairerituals@gmail.com within 30 days of receiving your order.

Please include your order number and reason for the return.

Our customer support team will review your request and provide instructions, including the appropriate return address.

Please do not send products back without first contacting us.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges, if any, are nonrefundable for change-of-mind returns, except where required by law.

If you receive a damaged, defective, or incorrect product, we will work with you to provide an appropriate resolution at no additional cost.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at pranairerituals@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us promptly at pranairerituals@gmail.com with your order number and photographs of the issue.

We will review the situation and arrange a replacement, refund, or another appropriate resolution.

Non-Returnable Items

For hygiene reasons, used products are not eligible for change-of-mind returns.

This restriction does not affect your rights regarding defective, damaged, or incorrectly supplied products under applicable consumer protection laws.

Exchanges

If you would like to exchange an eligible unused product, please contact our support team. Exchanges are subject to product availability and approval.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Pranaire Customer Support

Email: pranairerituals@gmail.com

Nothing in this policy limits your rights under applicable consumer protection laws.